Company

I can’t connect to the Internet, what can I check?

Ensure your phone or Ethernet cable is securely plugged in. Next, make sure there is power going to your modem. If you have an ADSL modem, is the ADSL light on the modem solid green? To check if you have an IP address, do the following:

For Windows98 or earlier, go to the Start menu, Run, type “command”. At the prompt, type “winipcfg”. A window pops up. Use the drop-down box to select your NIC card and hit the “Release” button, then hit the “Renew” button. If you do not get an IP address, call the Helpdesk at 1.866.615.5438.

For WindowsNT or later, go to the Start menu, Run, type “cmd”. At the prompt, type “ipconfig /release” and then type “ipconfig /renew”. If you do not get an IP address, call the Helpdesk at 1.866.615.5438.


TechSupport

Dubois Area 307-455-HELP (4357)

Baggs Area 307-383-HELP (4357)

SecureIT 877-373-3320

Total Tech 888-723-4932


ServiceInquiries

Dubois Area307-455-2341

Baggs Area307-383-2150

Toll Free800-877-7699

Report Troublesupport@dteworld.com